Dobs Totev

• Led the user experience of the social features for Soho House’s app products which helped in doubling the App Store downloads of the Soho House’s members app, increasing engagement by 50%. It is used by over 90% of the entire membership.
• Spearheaded the design and product strategy of a new social networking app by Soho House to connect creatives worldwide. From research conducted via focus group and soft launch to 100 beta testers, the app product was liked by 89% of the users.
• Designed the members’ app experience for the private members club of The Ned in London, owned by Soho House.
• Prepared stakeholder presentations for the progress and experience of the digital products I led for the Membership Collective Group (MCG) board meetings.
• Collaborated across different teams (brand, marketing, data, communications, salesforce, membership, and operations) to deliver a final product ready to be presented and approved by stakeholders.
• Hosted brainstorming sessions, discovery workshops, and design sprints to identify and validate business ideas and test new UX directions within the Soho House app products.
• Led the user research by conducting frequent 1:1 interviews, focus groups, and surveys with existing members to get feedback on new app features and ideas that would impact the business’ revenue and member retention.

• Led the product design for a responsive web eCommerce white-labeled platform used by brands such as Contiki, Insights Vacations, and Trafalgar within the group travel space. The transformation has improved their shopping experience and bookings.
• Designed and conducted frequent A/B tests to constantly improve the conversion optimization for the booking engine across the corporation’s travel eCommerce sites.
• Collaborated with developers across different time zones and locations for the delivery of the final product from concept designs to live releases.
• Hosted design team meetings to share what everyone is working on and to give feedback or design critiques with the goal of constant improvement and design consistency.

As Experience Lead

• Led the user experience design for Contiki’s eCommerce responsive web platform focused on Gen Z and millennial audiences.
• Led the user experiences design based on data-driven decisions from Google Analytics and Data Studio to improve conversion for Contiki’s website targeting the travel youth market.
• Assisted in leading the business transformation from B2B to B2C throughout my time with the company by improving the online eCommerce and booking experiences.
• Presented UX reports, design progress, and UX solutions in front of stakeholders such as the CMO, CTO, and CEO of the company.

As Senior Experience Designer

• Joined the design team, worked under the head of design and improved the eCommerce platform conversion rates by 50%.
• Created and modified the UX of designs based on Analytics and Data Studio data to improve conversion.
• Continued to grow the eCommerce platform by designing new features such us a new booking experience, a search experience, a product discovery experience, personalization, and more.
• Collaborated with an HQ based in London and a global team spread between the UK, Madrid, and Delhi, to create a user-center design and experiences for Contiki’s digital products.
• Redesigned the editorial magazine Six-two, a responsive website hosted with over 500,000 monthly readers. The design was mobile-first, and the decision was based on existing GA data and a survey filled out by 350 existing readers.
• Designed a web platform for travel agents to discover the tours and book them for their clients. The platform had features such as search, trip product pages, departure dates calendar, reporting, trip manager, traveler manager, and more.
• Conducted usability testing, user research studies, and A/B testing online and in-person to improve all aspects of the digital products that the business owns created reports, and presented UX recommendations to the leadership team.
• Won an award for the best user experience of a Travel Website in 2017 at Travelution Awards London.

• Led the product design for a responsive web eCommerce white-labeled platform used by brands such as Contiki, Insights Vacations, and Trafalgar within the group travel space. The transformation has improved their shopping experience and bookings.
• Designed and conducted frequent A/B tests to constantly improve the conversion optimization for the booking engine across the corporation’s travel eCommerce sites.
• Collaborated with developers across different time zones and locations for the delivery of the final product from concept designs to live releases.
• Hosted design team meetings to share what everyone is working on and to give feedback or design critiques with the goal of constant improvement and design consistency.

• Redesigned the UI and reformed the user experience of the existing gaming platform that had over five million players.
• Conducted user research and gathered feedback for the new and existing features by interacting with the gaming community using UserVoice, Discord, and Reddit.
• Designed the UX when new products and features were scheduled into the roadmap, such as an in-game chat and player-matching UI.
• Created diverse marketing materials and email communications biweekly to a community of over five million players.

As Graphic User Interface Designer

• Designed the UI and user experience of the CMS for a web platform of employee benefits.
• Created different communication materials for web, print, and email marketing with a total reach of about six million people per month.
• Delivered bespoke landing pages for clients worldwide who subscribed to the employee benefits platform.
• Managed and expanded the corporate brand identity and visuals used across the web, print, and mobile.

As a Web Designer

• Designed the user interface and the user experience of a travel social network for a client—from wireframing and concept to complete product delivery.
• Made the portfolio and brochure responsive websites for clients.
• Created user experience and journey wireframes to showcase how client-planned digital products will look.
• Collaborated with development teams to ensure correct design implementation.

As a Web Designer

• Joined the company as designer #1 where I expanded the team with 3 more designers
• Worked on diverse projects including gaming UIs for web and mobile games.
• Assisted the company in its transition from a design agency to a game development studio.

As a Lead Designer & Founder, I was involved with:

• Product management;
• Product development;
• Gaming UI design & experience flow creation;
• Product research and feedback analysis;
• Marketing, social media & PR;
• Building and maintaining relationships with the game’s community;
• Business development and investor presentation;
• Resources and budget management;

In 2010 an executive decision was taken that the game should come to an end, as taking into consideration several factors, a future player acquisition would not have been possible having in mind the current shape and business model of the product.